At Mount Gold, we care about our players and take responsible gambling seriously. Our focus is to ensure that playing at our casino stays in the realm of fun and entertainment. However, we do understand that in some cases, players can lose control of your gambling. Gambling must always be a source of entertainment and should not have a negative impact on your life both financially and socially.
To help prevent this, we have developed the following guidelines. Please take a look at them and try to incorporate as many of them as possible whenever using our casino’s services.
Mount Gold Casino has a strict policy of protecting minors from engaging in underage gambling. We perform identification and verification checks to validate the age and identity of all our players. Therefore, we reserve the right to ask for age verification information from you at any time if we suspect that a player may be under the legal age.
Only players aged 18 years or over may play at Mount Gold Casino. If anyone is found to be under the legal age, all bets placed will become null and void, and any winnings forfeited. Other legal ramifications may also apply.
If you are worried that someone underage might be accessing our casino site, please contact our Customer Support Team by chat or by emailing email@example.com, and we will take the necessary measures.
We also suggest installing and using an internet filtering software on any device with internet access which may be used by minors, such as Net Nanny or Cyber Patrol. This will provide you with the ability to control and prevent access to inappropriate material to minors such as gambling sites, and thus allow you to make our casino site unavailable to minors.
Below you can find some additional helpful tips which you can follow:
- Do not leave your computer unattended when you are active on any casino site
- Password-protect your computer
- Do not allow persons underage to participate in any gambling activity
- Keep your gambling account logins and payment methods out of the reach of children
- Do not save passwords onto your computer or write them down
Mount Gold offers its players various tools to help ensure its players only spend the time and money that they can afford. Below you can find an explanation of the range of limits we have available. You can make use of such limits from your gambling account or if you would like any help, you can contact our Customer Support Team on chat or by emailing firstname.lastname@example.org.
A. Deposit Limits
Mount Gold Casino’s deposit limit helps you control how much money you can deposit over a period of time. You can set daily, weekly and monthly deposit limits at our casino. Once you hit your limit, you will not be able to deposit further until your limit resets.
In order to set a deposit limit, you can go to your Mount Gold Casino account and under My Profile, go to Limits section of your account where you can set your preferred deposit limit. If you need any help, you can contact our Customer Support Team on chat or by emailing email@example.com with your account information and details of your deposit limit.
B. Session Limits
In order for us to enable you to control the time you spend on our casino site, we have developed a comprehensive limit system that will allow you to limit your gambling sessions. You can set daily, weekly and monthly session limits at our casino. Once you hit your limit, you will not be able to play and bet until your limit resets.
In order to set a session limit, you can go to your Mount Gold Casino account and under My Profile, go to Limits section of your account where you can set a session limit. If you need any help, you can contact our Customer Support Team on chat or by emailing firstname.lastname@example.org with your account information and details of your session limit.
Any limit you set in place shall only be decreased or increased upon your request.
Limits can be decreased and made more stringent immediately by the player or as soon as when Mount Gold Casino receives the notice.
While limits can only be increased and made less stringent only after the lapse of 24 hours from the day on which Mount Gold Casino receives the notice.
Any limits you put in place will apply:
- For all the games offered on Mount Gold Casino; and
- Across all means by which Velpa Malta Trading Limited provides its games to you, so far as possible.
When you are playing, it easy to become so engaged in the game and to lose awareness of the time spent playing. The reality check pop-up interrupts your play and alerts you at certain time intervals on the amount of time which you have spent playing thus far, your total winnings and losses during such period of time. You will be required to confirm that you have read the message and will give you an option to end your game session and call it a day or return to your game.
If you would like to take a break from gambling, we offer the option to self-exclude from Mount Gold Casino for definite or indefinite period of time. During the self-exclusion period, you will not be able to gamble on our casino and we will not send you any marketing materials. You will only be able to login to withdraw any remaining funds.
In order to self-exclude, click here or you can also go to your Mount Gold Casino account and under My Profile, go to Self-Exclusion section of your account where you can self-exclude. If you need any help, you can contact our Customer Support Team on chat or by emailing email@example.com with your account information and details of your self-exclusion duration.
Should you wish to increase an existing self-exclusion, you may do so by contacting our Customer Support on chat or by emailing firstname.lastname@example.org. A notice to increase a self-exclusion period is affected immediately upon receipt of communication from you.
A notice to decrease a definite period of self-exclusion is affected only after the lapse of 24 hours from the day on which Mount Gold Casino receives the notice. While a notice to revoke an indefinite period of self-exclusion is affected only after the lapse of 7 days from the day on which Mount Gold Casino receives the notice.
Should you wish to prevent yourself from ever playing on Mount Gold Casino or from opening an account with us, you are encouraged to speak with our Customer Support Team on chat or by emailing email@example.com.
If you decide to self-exclude from Mount Gold Casino and you have other accounts with different gambling operators, we recommend you to consider extending your self-exclusion to each operator where you hold an account by contacting their respective Customer Support Team. We also recommend to "unlike" or "un-follow" any social media accounts that are linked to Mount Gold Casino or other gambling operators.
Permanent Account Closure
You also have the option to close your account with us, that means you will no longer be able to play with us or to have access to your account ever again. This is a permanent decision that we can’t reverse.
Should you wish to permanently close your account, you may do so by contacting our Customer Support on chat or by emailing firstname.lastname@example.org.
We encourage you to withdraw your funds before you make this request.
Seeking help and support
If you wish to evaluate whether to seek help for your gambling behaviour or that of someone you know, we encourage you to undertake the Gamblers Anonymous Questionnaire.
Many organisations provide support and assistance to individuals who might be developing or have developed a problem with gambling. Although our staff is trained to look out for any indications of problem gambling, we recommend to such individuals to contact organisations who are qualified to provide professional guidance.
If you or someone you know has a gambling problem, we recommend visiting the following websites which provide professional assistance on how to combat problem gambling and provide the necessary emotional support:
Certain countries have their own helpline organisations that provide similar support. We encourage you to use those due to specific language and cultural barriers.
- Make sure that your decision to play is your personal choice.
- Establish financial and session limits before you commence playing.
- Expect to lose. Don’t bet more than what you can afford to lose.
- Gambling is meant to be entertaining and not a profit-making activity.
- Don’t use gambling as a way to cope with stress, loneliness, or depression.
- Educate yourself about gambling problems. Be on the look out for any signs that indicate you may have one.
- Don’t be ashamed to ask for help.
Never play if:
- You are younger than the legal gaming age in your country of residence.
- It interferes with your daily responsibilities.
- You are in recovery for any dependency.
- You are under the influence of alcohol or any other substance.
- Attempting to make up for prior losses.
- Your primary aim is to recoup your debt with your winnings.